Common privacy questions
Policy overview
Richard privacy policy and its scope
This policy explains how Richard handles personal information when you visit the casino website, use an account, contact support, make payments or take part in promotions. Services provided by external organisations may be subject to their own privacy policies.
Check the current policy for its latest revision date.
Data we handle
Information Richard may collect
| Activity | Types of information | How Richard may use it |
|---|---|---|
| Website visits | Browsing may involve connection data, device details and pages viewed. | This information may help deliver the website and maintain its operation. |
| Account and contact details | Details you provide when registering, using an account or contacting support. | Used to manage your account and respond to your requests. |
| Payments and transactions | Payment details and transaction records associated with your chosen method. | Used to process payments and maintain transaction records. |
| Promotions and games | Information about offers claimed and games or services used. | May be used to administer promotions and provide related services. |
| Support messages | 24/7 Support and FAQ | 24/7 Support and FAQ |
Richard may request identity or contact checks, including in connection with bonuses or withdrawals. Do not send passwords or unnecessary payment details in ordinary messages. Ask support how to share sensitive information securely.
Why information is used
How Richard uses personal information
- Operate accounts and provide casino services.
- Process payments and respond to support requests.
- Administer promotions and maintain website functionality.
- Meet relevant legal or regulatory obligations and address misuse.
Richard’s published information does not specify every data use or collection method. Check the current privacy policy for details that apply to your account and activities.
Cookies and settings
Cookies and browser technologies
Cookies or similar technologies may support site functions, remember settings, understand website use or assist with communications. The available information does not confirm which cookies Richard uses or how long they remain active. Check the cookie information and your browser settings to manage available choices.
Your browser settings may let you manage or remove cookies. Blocking some technologies can affect site functions. See Richard’s Cookie information for details on available controls.
Storage and transfers
Where information may be stored
The operator, Metlait SRL, is registered in Costa Rica. Information may be handled in connection with services or parties outside Australia. The published details do not identify all storage locations or transfer arrangements.
The available information does not state specific hosting arrangements or retention periods. Check Richard’s current privacy policy for details before sharing sensitive information.
Who may receive data
Sharing with service providers
Information may be shared where needed to operate accounts, process payments, provide services or meet applicable obligations. Richard’s listed game providers include Betora, Playson, Booongo, BGaming, Gamzix, Ludo Land, NeverEnding and Nobles Gaming. Their privacy terms may also apply to their services.
Payment providers may handle information needed for a transaction. Richard lists Visa, Mastercard, Maestro, Apple Pay, MiFinity, JET, Crypto Processing and Bank Transfer. Check the relevant provider’s privacy information as well as Richard’s.
Security
Security and sensitive details
Use secure channels for account requests
The available facts do not specify particular security technologies or certifications. Keep your credentials private and confirm you are using an official Richard channel before sharing account information.
- Never share your password or one-time code in a message.
- Keep account recovery details private.
- Check documents for unnecessary personal details before sending them.
- Use a strong, unique password and keep your device updated.
How long data is kept
Retention and account records
| Information type | What is known about retention |
|---|---|
| Account and transaction records | No fixed retention period is stated in the available information; ask support what applies. |
| Support conversations | 24/7 Support and FAQ |
| Payment information | The retention period is not specified; check the current privacy policy and payment provider terms. |
| Website and device data | Specific retention details are not published in the available information. |
Ask Richard support about retention periods that apply to your information and account.
Your privacy choices
Access, correction and other requests
Contact Richard to ask about access to your information, correcting details or other privacy requests. The process and any limits should be confirmed with support.
Privacy rights depend on applicable laws and the circumstances. Australian players can consult the Australian Privacy Principles for information about access, correction and security. Contact Richard about its records, or the relevant provider about information it holds.
More information
Related privacy topics
Richard privacy policy: information and choices
At a glance
This guide explains how the Richard privacy policy relates to information handled when you visit the casino website, use an account, contact support, make payments or take part in promotions. It outlines what Australian players may want to check about use, storage and privacy choices.
Richard’s published details name Metlait SRL, registered in Costa Rica, as the operator. The listed licence is from the Tobique Gaming Commission, licence 0000064. These details do not explain every aspect of privacy handling; consult the current policy and account terms for information relevant to your use.
Richard data protection and information use
Information may be handled when you visit the site, create or use an account, contact support, make a payment or participate in promotions. Depending on the activity, this may include account and contact details, messages, transaction records, device or connection information, and preferences or activity relating to casino games.
Richard may use information to operate accounts and services, process payments, respond to enquiries, maintain site functionality, prevent misuse and meet applicable obligations. Information related to games or promotions may also be used to provide those services. The welcome offer is A$16,500 + 475 free spins, with a minimum deposit of A$30 per qualifying deposit and validity of 14 days. These offer details do not specify what personal information is used to administer promotions; check the current policy for that information.
Richard lists Visa, Mastercard, Maestro, Apple Pay, MiFinity, JET, Crypto Processing and Bank Transfer as payment methods. The listed cryptocurrency options are BTC, BCH, ETH, LTC, DOGE and USDT. Avoid sending passwords or full payment details in ordinary support messages, and check the privacy information of the payment provider you use.
Storage and overseas handling
Metlait SRL is registered in Costa Rica, so information may be handled in connection with services or parties outside Australia. The available information does not specify all storage locations, transfer safeguards, hosting arrangements or retention periods. Check Richard’s current privacy policy for those details before sharing sensitive information.
Information may be accessed by relevant people or service providers as needed to provide services or meet obligations. Richard lists Betora, Playson, Booongo, BGaming, Gamzix, Ludo Land, NeverEnding and Nobles Gaming as game providers. Their privacy terms may apply when you use their games or services.
Your Richard privacy options
Privacy rights depend on the laws that apply and the circumstances of processing. Australian players can contact Richard to ask about access, correction or other privacy requests. Some records may need to be retained for service provision, dispute handling or applicable obligations; confirm what applies with support.
Cookies and similar technologies may support site functions, remember settings, help understand site use or assist with communications. The available information does not confirm which cookies Richard uses or how long they remain active. Check the site’s cookie information and your browser settings to manage available choices; blocking some technologies may affect site functionality.
Send privacy requests through Richard’s published support channels and include enough information to identify your account. Do not include a password or unnecessary payment details. Richard provides 24/7 Support and an FAQ; ask support to confirm the process for privacy requests.
Security, age and retention
The available information does not specify Richard’s security technologies or certifications. Use a unique password, keep account credentials private and confirm that you are communicating through an official channel before sharing account information.
Richard’s stated minimum age is 18. Anyone under 18 should not submit personal information or use the service. If you have a concern about information relating to a minor, contact Richard support.
Information may be kept as needed for the purposes described in the privacy policy, account administration, dispute handling or applicable obligations. Fixed retention periods are not stated in the available information. Ask support what information can be removed and what must be retained.
Privacy questions and complaints
For a privacy concern, contact Richard through its listed support channels. Explain what information or activity is involved and what action you are requesting; avoid including unnecessary sensitive details. If the answer does not resolve your concern, consult the current policy for its formal complaint process and seek independent guidance about rights available in Australia.
Before sharing personal information, consider these steps:
• Read Richard’s current privacy and cookie information, including any details about overseas handling and retention.
• Provide only information needed for account or payment support, using a suitable channel for sensitive requests.
• Ask Richard about access, correction or other privacy concerns if the published policy does not answer your question.
